Telephone Operator – Front Office – Jumeirah Messilah Kuwait Jobs in Kuwait at Jumeirah Messilah Beach Hotel & Spa
Title: Telephone Operator – Front Office – Jumeirah Messilah Kuwait
Company: Jumeirah Messilah Beach Hotel & Spa
Type: Full Time
Salary: £0 – £0
About Jumeirah and The Hotel:
At Jumeirah,we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.
We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’.
Jumeirah Messilah Beach Hotel and Spaoffers easy access to Kuwait’s Central Business District, airport and major attractions. The beachfront resort features 316 rooms and suites, 80 residential suites and 12 villas, seven restaurants, cafés and lounges, a Talise Spa, 200-metre private beach, two swimming pools and a children’s play area. Extensive conference and banqueting facilities are available, including the Badriah ballroom.
About the Job:
An opportunity has arisen for a Guest Services Assistant to join Front Office department in Jumeirah Messilah Beach Hotel & Spa Kuwait.
Answer all calls in prompt and efficient manner as per hotel standards
Transfer calls to related parties or take and convey message when concerned party is not available
Must be knowledgeable of the products and services of the hotel
To be always be updated with promotions and happenings in the hotel
To be able to receive, handle and convey to Duty Manager and to concerned department any requests or complaints received from guests and customers
To keep internal and guest confidentiality at all times
To be fully aware and convey any DND request from guests
Check the wake up calls sheet and alarm clock, if it has been set according to wake up calls timing requests.
To be fully aware of the emergency procedures of the hotel
Regularly update hotel telephone directory list
To be able to prepare daily reports related to the telephones department operation ( i.e. international calls, fax, maintenance request etc.)
Reports to duty punctually in clean uniform with the name tag and shining shoes.
Read the log books and note down the relevant information to be implemented.
Check the duty roster to acknowledge that all staff has reported to duty on time, well dressed and groomed.
Check the departments and duty manager’s roster.
Check the duty mobiles and verify their list plus charges.
Check the information notice boards if updated.
Check the arrival and departure lists for in-house guests
Check the telephone room if it is clean and tidy and all the systems are in good working condition.
Check the telephone and fax traffic sheets and verify if all calls have been recorded in proper manner.
Prepare the departmental monthly training plan and send it to the training department.
Follow up colleagues training nominations and coordinate with the training department.
Make telephone monthly report at the end of every month and forward it to accounts.
Perform any other duties that management may reasonably require.
In order to be considered for this role you will have at least two years of working experience in a similar role in a luxury five …