SASMO Helpdesk Analyst/Instructor Jobs in Kuwait at Vectrus
Title: SASMO Helpdesk Analyst/Instructor
***This position will be physically located in Kuwait in support of LOGCAP***
Under the general supervision of the SASMO Tactical Network Supervisor;this position provides customer technical support to included conducting training and performs maintenance duties in support of all LIS systems . This support covers all aspects of system operation, to include the diagnosing and troubleshooting of current LIS software, hardware, and communication interfaces.
This position description is subject to change at any time as needed to meet the requirements of the program or company.
Provides responsive technical and functional field level maintenance support to its customers.
Provides telephonic assistance to resolve a problem, but if necessary, provide direct assistance at the supported customer’s location.
Maintains secure encrypted wireless intranet network and oversight of operations to ensure compliance with PSW and DA Regulations as required.
Administrate, install and repair current LIS software and others as required.
Install SCP/ICP, collect, store and organizes LIS backups as per Continues of Operations Plan (COOP).
Coordinate with Tobyhanna FRA for replacement or repair of LIS Hardware.
Provide 24/7 on call customer service support to LIS clients.
Liaison between Theater SASMO and SEC Lee. Coordinate with LIS customer to install new software loads to ensure there will be little disruption to daily activity.
Should be proficient in GCSS-Army business tasks and seek assistance through the GCSS-Army Production
Support Center using help desk ticket procedures.
Instruct Military and Civilian personnel in GCSS Army both in a class room setting and on-site assistance
Performs all other duties as assigned.
Minimum Qualifications:Education/Certifications: One year related experience may be substituted for one year of education, if degree is required.
Must be CAC eligible and/or able to obtain a Common Access Card (CAC)
Must be a U.S. Citizen
A valid driver’s license and the ability to obtain a U. S. Government Motor Vehicle Operator’s License and host nation Driver’s License, is required.
Bachelor’s degree in computer science or related field preferred. Work experience may be substituted for educational requirements. One (1) year of college is equivalent to one (1) year of experience, etc. Combination of work experience and education will be considered.
Proof of COVID-19 Vaccination:
To be qualified for this position you must comply with USCENTCOM MOD 16 that requires proof that you are fully vaccinated for COVID-19, as defined by the CDC or host country requirements.As of now, to be fully vaccinated for COVID-19 you must have received either two doses of Pfizer BioNTech Vaccine, two doses of AstraZeneca/Oxford Vaccine, two doses of Moderna Vaccine, or one dose of Johnson & Johnson Vaccine, and two weeks must have elapsed after the final dose was administered. This definition may change in accordance with CDC guidelines. Compliance with this government requirement is an essential function of the position and is a condition of employment.
Must be certified one of the following within six months of hire date:
A+: Computing Technology Industry Association (CompTIA)
Two years’ experience installing, operating, and …
Company IndustryOther Business Support Services
Company TypeEmployer (Private Sector)
Monthly Salary RangeUnspecified
Number of VacanciesUnspecified