Room Reservations Sales Agent – Jumeirah Messilah Kuwait Jobs in Kuwait at Jumeirah Messilah Beach Hotel & Spa
Title: Room Reservations Sales Agent – Jumeirah Messilah Kuwait
Company: Jumeirah Messilah Beach Hotel & Spa
Type: Full Time
Category: Customer Service
Salary: £0 – £0
About Jumeirah & the Hotel:
At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.
We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’.
Jumeirah Messilah Beach Hotel and Spaoffers easy access to Kuwait’s Central Business District, airport and major attractions. The beachfront resort features 316 rooms and suites, 80 residential suites and 12 villas, seven restaurants, cafés and lounges, a Talise Spa, 200-metre private beach, two swimming pools and a children’s play area. Extensive conference and banqueting facilities are available, including the Badriah ballroom.
About the Job:
An opportunity has arisen for a Reservations Sales Agent to join Reservation department in Jumeirah Messilah Beach Hotel & Spa Kuwait.
Your main duties will include:
Proactively sell, up-sell, and cross sells all products and services within the Jumeirah Messilah in a friendly, professional and efficient manner. Be proactive to customer needs.
Always focus on, maximizing sales, as well as assisting guests internal/external, and future customers by offering the highest level of customer service.
Perform all related tasks to the above position i.e.: filing of correspondence, handling customer complaints, checking and updating of related reports, amongst other tasks.
To effectively manage the process of no-show/cancellation reports.
Achieve given targets and maintain exceptional performance at all times.
Handle queries through telephone, fax, and email.
Use approved language skill as required at all times.
Ensure compliance with the room reservations quality performance requirements.
Support Department’s Key Performance Index.
To perform other duties/tasks as assigned by the management.
In order to be considered for this role you will have a minimum of 2 years reservations experience in a 5 star hotel or similar environment, a secondary school certificate or degree and good knowledge of OPERA front office application and as well as MS Office applications.
You have an outgoing personality with ability to communicate with guests and colleagues, excellent English communication skills and if you speak additional language will be an added value.
About the benefits:
This position offers a highly competitive salary and package which includes: Basic salary, incentives plan, housing, flight allowance to home country every 2 years, government medical coverage, accident insurance, meals; laundry and transportation.