Overview

Receptionist (Local Talent Preferred) Jobs in Al Aziziah at IHG Hotels & Resorts



Title: Receptionist (Local Talent Preferred)

Company: IHG Hotels & Resorts

Location: Al Aziziah

About us Do you see yourself as a Receptionist at InterContinental Al Jubail? What’s your passion? Whether you’re into Tennis, Karaoke, or Scuba Diving, at IHG we’re interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies – people who put our guests at the heart of everything they do. And we’re looking for more people like this to join our friendly and professional team. InterContinental Al Jubail is a luxurious Beachside Hotel located in Jubail Industrial City. With its private beach and gardens, the InterContinental Al Jubail is both a 5-star business hotel and an elegant resort on Saudi Arabia’s Gulf coast. The hotel includes 8 sophisticated meeting and conference facilities that can accommodate up to 450 guests ensuring every request is met.

Your day to day Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and also returning guests

Check guests in, issue room keys, provide information on hotel services and room location

Ensure required identification is taken from guests at check-in in line with local legislative requirements

Answer phones in a prompt and courteous manner

Up-sell rooms where possible to maximize hotel revenue

answer, record and process all guest calls, messages, requests, questions or concerns

Record guest preferences in the system

Check guests out, including resolving any late or disputed charges

Accurately process all cash and credit card transactions using established procedures

Issue, control and release guest safe-deposit boxes in line with hotel procedures

Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up

Take action to solve guest problems/complaints using appropriate service recovery guidelines

Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty

May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes

Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service

Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc. What we need from you High School diploma /Secondary qualification or equivalent. One year front desk/guest service experience strongly preferred. Proficiency in Opera is preferred but not essential. Some college/university preferred. Must speak fluent local language and English. What we offer We will reward all your hard work with a great salary and benefits, a great room discount, and superb training. Join us and you will become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve – click here to find out more about us. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels …

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