Overview

Performance Account Consultant – Urgent – Urgent Role – Urgent Position – Urgent – Start Now – Hirin Job in Dubai at أي جي للتصميم



Job Description

Job Title Performance Account Consultant

Description

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We are looking for a remarkable Performance Account Consultant to join our productive team at in Jebel Ali, Dubai.
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If you are strong in communication, leadership and have the right mindset for the job, then apply for the position of Performance Account Consultant at today!

Career Level : Mid-level

Employment Type : Full Time

Minimum Work Experience : 5-10 Years

Minimum Education Level : Bachelors Degree

Skill1 :

Skill2 :

CV Required : Yes

Monthly Salary (AED) : Unspecified

Benefits (bonus,health insurance,etc) :

Company Name : Frontline Performance Group

Company Size :

Listed by : Employer

Here at FPG we believe in the potential of people. We transform front desk operations into profit centers for the leading hospitality brands worldwide by elevating the performance of their frontline agents, while enhancing guest satisfaction, through our proprietary software IN-Gauge.
WHO YOU ARE
You have experience working in training and/or technology consulting. You have outstanding written and verbal communication skills and are fluent in English and Arabic. You have the ability to communicate with both technical and non-technical audiences, you are technologically proficient and have advanced presentation and facilitation skills. WHAT YOU WILL DO The Performance Account Consultant (PAC) role is inspirational, an ambassador of FPG, and must be a great first impression to FPG clients. This role specializes and drives initial deployment of the FPG Champion SaaS subscription services program, mostly on-site within the first week of a new client partnership. They execute the initial kick-off of the customer account and drive the enablement of key moments at the beginning of the customer journey. This role is critical to ensure the customer sees value early in the partnership, serving to drive adoption and net retention. The Performance Account Consultant (PAC) is responsible for renewing accounts, incremental and cross-selling and delivering consulting services to a portfolio of existing accounts. They partner closely with the Customer Success Consultant Team Members to identify expansion opportunities and delivery on-site and high-level virtual consulting to drive optimal performance. They are responsible for the commercial aspects of the relationship and work across customer success teams to identify expansion and other contract opportunities. They are also responsible for Delivery on site and high-level Virtual Consulting to drive a customer to Optimal Performance. HOW YOU WILL DO IT
Work closely with Product Owner – Launch / Implementation to ensure data flowing, so they can begin the launch kick off.

Organize Launch Kick-off calls to set pre-launch and post launch expectations,

Work with Customer Success Consulting team on client incentives formulation pre-launch.

Coordinate launch logistics

Ultimately responsible for FPG first impression and ensuring that launch is executed, with SOP consistency

Understands, believes, and facilitates FPG seminars in a classroom and virtual environment

Spends 4-5 days on-site at client location during launch making a lasting impression and building key understanding and accountability with agents, champions, and senior management

Deliver a successful handover and launch report to the Customer Success team at the end of the launch period

Ensure adoption of IN-Gauge Application to allow direct engagement with all hotel stakeholders

Works with the Customer Success Consultants to determine where there are opportunities for enhanced services

Works with the Customer Success Consultants to support the removal of challenges that may exist on the delivery of the subscription

Build a strong relationship with senior management at hotels identified by Customer Success team as high potential

Facilitates enhanced on-site and virtual training for all revenue touchpoints

Delivers on-site and virtual FPG Blueprint consulting to improve ROI

Delivers enhanced on-site leadership training as elected and paid by client

Delivers training program for client agent level frontline at the counter Coaching and Coach the Coach

Supports the Customer Success Consultants to get property senior leadership to believe in the program

Enables competence and confidence in the client team

Empower the client to strive for their full potential

Support team unity at the client locations and instill confidence in their leaders
DESIRED SKILLS AND EXPERIENCE
Bachelor’s Degree preferred with experience working in training and/or technology consulting

Prior consulting experience with strong and proven inspirational leadership qualities

Communication Skill:
+ Excellent listening and questioning skills
+ Outstanding written and verbal communication skills.
+ Ability to communicate with both technical and non-technical audiences

Independent and self-motivated

Problem solver, with exceptional critical thinking and decision-making abilities

Able to influence senior stakeholders

Ability to work effectively with others in and across the organization to accomplish team goals

Strong facilitation skills with experience in conflict management and risk assessment

Secure multi-level relationships at clients (GM, Owner, Exco, through FOM and Agents)

Technologically proficient with advanced presentation and facilitation skills

Field based and extensive travel required

Fluent in English and Arabic
Company Benefits:
● Excellent benefits
● Opportunities to grow
● Advantageous package Company Benefits:
● Learning opportunities
● Opportunities to grow
● Advantageous package Company Benefits:
● Learning opportunities
● Opportunities to grow
● Attractive package Company Benefits:
● Excellent benefits
● Company offers career progression opportunities
● Attractive package Company Benefits:
● Company offers great benefits
● Company offers career progression opportunities
● Advantageous package
Company Benefits:
● Learning opportunities
● Opportunities to grow
● Attractive package

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About the Company

Company: أي جي للتصميم

Company Location:  Dubai

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