Overview

Network Operations Center Engineer Job in United Arab Emirates at MBC

  • Administrating System Center Configuration Manager.
  • End point Management (Autopilot, Intune, Azure AD).
  • Troubleshooting Azure AD/On Prem related issues.
  • Provide first, second line IT & Telecommunication support.
  • Supporting desktop, servers, laptops and mobile devices, hardware, and operating systems.
  • Oversee and update assigned support incidents and service requests.
  • Undertake small to medium-sized IT projects as instructed by the IT Manager
  • Diagnose and resolve technical issues
  • Dealing with incoming faults in a professional, courteous manner over the phone and via email
  • Correctly logging incidents and faults, categorizing and prioritizing them in line with team procedures
  • Conducting full and through diagnostics with end users to enable first point of contact fault resolution
  • Managing faults through their entire lifecycle from the first point of contact through to resolution, proactively keeping the customer informed of progress
  • Diagnosing and resolving problems to the customers satisfaction
  • Maintain and develop own knowledge and skills to assist with first time fault resolution
  • Identify and escalate repeat issues or service risks into service management teams
  • Sharing knowledge with team colleagues
  • Manage a number of scheduled tasks for customers, designed to ensure that the customers systems remain operational.

About the Company



Company: MBC

Company Location:  United Arab Emirates

Estimated Salary:

 

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