Microsoft Messaging Consultant (Exchange and Skype for Business) Job at Halian
MINIMUM QUALIFICATIONS AND EDUCATION REQUIREMENTS
• Bachelor’s Degree in Computer Science, Information Systems, or equivalent.
• MCSE Messaging
• Additional Microsoft Certifications a bonus
• ITIL Foundation Certificate v3 a bonus
SOFT SKILLS, KNOWLEDGE AND ABILITIES REQUIREMENTS
• Ability to work with related teams in order to achieve SLAs
• Ability to create and maintain documentation and provide relevant reports. This will require good working knowledge of MS word, Excel, Visio and PowerPoint.
• Ability to work independently with accuracy and minimum supervision
• Solid knowledge of standards and best practices.
• Knowledge of relevant government regulations and ability to maintain compliance to such regulations.
• Excellent command of English is crucial. Good verbal and written skills.
• Good interpersonal skills.
• Ability to take initiatives and assist improve the Windows Server environment performance and management
EXPERIENCE REQUIREMENTS – EXPERT LEVEL
• 8+ years of overall experience Microsoft Exchange/Skype Server support within environments with DAG cluster and standalone, segregated roles – 1000 users/accounts.
• Be able to understand and create complex scripts (PowerShell, VBS, Python)
• Expert level of Exchange PowerShell command line
• Excellent troubleshooting skills
• Ability to accurately perform RCA on resolved incidents and problems and provide best practice permanent solution to avoid recurrences.
• Be able to successfully demonstrate proficiency in at least 95% of Technical knowledge requirements and be able to perform 100% of Key responsibilities.
• Ability to increase proficiency to 100% within 12 months without any assistance.
• Ability to mentor Junior team members.
• Accountable for resolution of all critical incidents within 4-hour SLA.
• Ability to work afterhours during critical incidents or time sensitive projects.
Company Location: Dubai, UAE
Founded in 1996, Halian is an IT services company with a strong track record of delivering value for our customers across the UK, Europe, The Middle East and Africa.