Head of Customer Retention Job in Al Kuwait, Kuwait at Career Hunters
– Customer Retention Strategy: Develop and implement the bank approach to increase customer retention across our retail network and offering.
– Customer Retention Approach: Segment and develop multiple approaches based on the needs and wants of our customers.
– Customer Feedback: Capture and analyze all relevant feedback from all the channels and ensure that the outcome is fed back to the proper units
– Customer Service & experience: Provide all customers with exceptional standards of service and actively manage the customer experiences/issues within the set standards aiming to resolve or escalate to a higher level when needed.
– Customer retention loyalty program: Develop and implement loyalty programs to increase the customer lifetime with the bank by providing solution that cater to their needs and wants.
– Proactive data and report analysis: Review and analyze all relevant data and feedback to identify areas of improvement and proactively approach possibly unsatisfied customers.
– Management Presentation: Develop and present findings and progress on a regular basis to the Bank’s management as well as the necessary counterparts across the bank.
– Relationship Management: Build and maintain relationship with relevant counterpart across retail banking and assist Branch staff on relevant subjects by dealing with customers directly when needed
1. Requirement open for all nationals
2. Bachelor (or equivalent experience)
3. 5 – 7 years’ experience in retail banking
4. Knowledge of retail banking products
5. Good understanding of customer needs & market trends
6. Knowledge of retail network operations and procedures
7. Experience in customer service roles
8. Experience in a Customer retention related role in a corporate environment
9. Experience in customers complaints and retention management
10. Experience of communication programmers and techniques
- Job Location
- Al Kuwait, Kuwait
- Company Industry
- Recruitment & Employee Placement Agency; Banking
- Company Type
- Recruitment Agency
- Job Role
- Employment Type
- Full Time Employee
- Monthly Salary Range
- Number of Vacancies
- Residence Location
Company: Career Hunters
Company Location: Al Kuwait, Kuwait
Job Category: Recruitment & Employee Placement Agency; Banking