Fashion Consultant – GUESS Jobs in Riyadh at Chalhoub Group

Title: Fashion Consultant – GUESS

Company: Chalhoub Group

Location: Riyadh

Who weareWe are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.

To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together.

What You’ll Be DoingAt Chalhoub we express the exceptional! As a Fashion Consultant you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store.

You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews

Drive client relationships within an omni-channel approach

Provide pre-buying feedback on products

Drive eNPS through people experience initiatives and culture

Ensure adherence to VM guidelines and Standard operating procedures (SOPs)

Ensure click and collect are conducted within SLAs (Service-level agreement)

Ensure customer data is properly captured in adherence to marketing team requirements

Promote loyalty program (MUSE) and stay up-to-date with app offerings etc..

Support with in-store marketing events and activations

Keep abreast of all brand social media activities and campaigns

Drive sell-throughs within the store

Support in-store CX initiatives

Provide input to what’s working well/what’s not working well within the store

What You’ll Need To Succeed

Strong English communication skills

Fashion Retail Background

What We Can Offer You

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. To view all our perks and benefits, click here.

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About Chalhoub Group