Customer Service Representative Job at Sutherland Global Services

Job Description

Sutherland is seeking a motivated and passionate person to join us as a Customer Service Representative.

Be the Point of Contact; Support inbound/outbound & digital calls/requests to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.

Roles and Responsibilities:
• Responsible for handling calls and providing customer support.
• Identify and relate with various customer needs and scenarios.
• Provide customers with cutting-edge service in a friendly, confident, and knowledgeable manner.
• Remain updated in client and internal processes, technology applications, utilities, and products.
• Utilize various internal and client-based tools and applications for customer management and servicing.
• Conduct data entry, documentation, and case management.
• Work and partner with others within a team-based environment.
• Achieve and maintain required metrics and goals.
• Adhere to company policies and procedures.

Job Requirements

Educational Qualification:
• Bachelor’s degree.

Our most successful candidates will have:
• Current Location: Saudi Arabia
• Ok to Work at home
• Language Fluency: Proficient in Arabic and English
• University Qualifications: Bachelor’s Degree

Key Demographic Requirements – applicants must be:
• Based in Saudi Arabia
• Fluent Arabic & English Speaker

About Company

Company: Sutherland Global Services
Company Location:  Saudi Arabia

About Sutherland Global Services

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and automated customer experiences for over 30 years. Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world.