Customer Care Representative Jobs in Dubai at Boston Scientific

Title: Customer Care Representative

Company: Boston Scientific

Location: Dubai

Purpose StatementWorks in line with Local Sales strategies to support achievement of sales growth to plan. Focus on customer support, order handling, complaint handling and assist the sales force wherever needed.

Key Responsibilities

Process orders coming in via fax, e-mail or telephone and for customers according to specific requirements, including bundling & consignment orders, free of charge deliveries, returns etc.

Monitor the complete delivery processes (e.g. Distribution Center and/or carrier).

Arrange special deliveries on request.

Control and send out invoices.

File ordering documents and related records.

Handle service complaints from customers and/or sales representatives.

Respond to questions from sales representatives, pharmacists, nurses and/or doctors about orders, deliveries, product availability etc.

Handle backorders.

Must Have

5+years in the Medical/Pharma industry, taking care of ME and Africa as regions if not more regions.

Systems: SAP, Oracle, Sales force

Working with LC and Tenders.


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