Cluster Assistant Reservations Manager Jobs in Dubai at Sofitel Dubai Wafi

Title: Cluster Assistant Reservations Manager

Company: Sofitel Dubai Wafi

Location: Dubai

Type: Full Time


Salary: Competitive

Sofitel Dubai Wafi scheduled to open in the first quarter of 2020, will be Sofitel’s largest property in the Middle East. The hotel will feature 595 luxury guestrooms inclusive of 68 suites and 97 serviced apartments in the heart of Dubai. A variety of trendy restaurants and bars including a contemporary Asian restaurant, a Gastro Pub, a French Brasserie and Patio will bring residents and patrons together to celebrate the French “Joie de Vivre”. Guests will have the option to unwind at the So Spa and outdoor pools with private cabanas or workout in a fully-fledged fitness centre. Business travelers will have access to 1,589 square meter of meeting space including one state-of-the-art ballroom ideal for the most sought after social gatherings.

Part of the Wafi Mall new extension and close to the iconic Raffles Dubai, Sofitel Dubai Wafi will infuse the brand’s essence with capitalizing on a perfect balance of modernism and ancient Egypt reflective of the renowned design elements of Wafi. If you are as excited as we are about connecting hearts and showing your guest passion, join us as the next Heartist – Cluster Assistant Reservations Manager and help us to make Sofitel Dubai Wafi a truly welcoming destination!


Ensure all reservation enquires are professionally, and promptly handled and that there is no loss of business

Conduct training to existing and new agents in the team to maintain and improve reservation selling skills

Handle and resolve Guest issues in a positive manner so as to protect company revenue and result in Guest satisfaction

Develop and maintain the department schedule whereby there is appropriate coverage to handle reservation calls, minimizing loss of calls, and ensuring a high level of conversion into bookings

Track calls using standard call conversion sheets and report results daily, weekly and monthly

Set and amend selling strategies across all channels, and segments as directed by the direct report as applicable per property level

Run reports as required by Hotel and company standards; assist the Director of Revenue Management or other direct report, to maintain, make change in the Reservation/Property Management/Revenue Management system (if applicable) at property level as required

Maintain administration procedures, as per company and Hotel standards; this includes all reservations and requests are confirmed with in 24 hours, no show charges are validated and sent to Finance for posting, filing system is maintained, and new ones set up; fax machine is checked and correspondence is placed in the applicable place(s)

Conduct annual reviews, recommend appropriate succession plan for Employee(s) development in order to ensure the sustainability of the reservation department; provide suggestion for improvement, and identify barriers to its success, and ways to overcome these

Monitor and report results of any incentive programs in place; responsible to make sure integrity of the program is maintained, and that all requirements are followed



Creativity, Stress Management, Self-Development, Listening and Oral Skills

Ability to handle multiple tasks

Ability to delegate and organize work flow

Ability to meet deadlines consistently

Leadership skills

Managing, training and instructing skills


Degree/Diploma in Training and Dev…


About Sofitel Dubai Wafi