Call Centre Agent Jobs in Abu Dhabi at Rotana Corporate Office

Title: Call Centre Agent

Company: Rotana Corporate Office

Location: Abu Dhabi

Type: Contract


Salary: Competitive

Rotana Call Centre Agent (6 Month Limited Contract)

We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward.

As a Rotana Call Centre Agent you are responsible to handle every phone call with importance to provide professional and customer focused response to our Guests, ensuring their stay will become a memorable experience, whereby your role will include key responsibilities such as:

Ensure Guests are greeted by name and calls are handled as per the company standard.

Follow communication scripts when handling calls and other requests.

Maintain an up to date knowledge of the Information bank.

Managing a high volume of calls in a timely and professional manner.

Ensure the proper operation of the Cisco system and accurate data entry in the share portal.

Take requests and complaints from a customer and submit them through the system.

Responding efficiently and accurately to the caller, explaining possible solutions, and ensuring that customers feel supported and valued.

Engaging in active listening with the caller without interrupting, confirming or clarifying information and diffusing angry customers as needed.

Utilizing provided software, databases, scripts, tools appropriately.

Taking part in training and other learning activities provided.

Adhering to all company policies and procedures.

Booking appointments in the system based on the set criteria.

Adhere to COVID-19 safety measures in place, operate in a safe and friendly way to protect the employee’s health and safety.

Comply with the hotel environmental, health, and safety policies and procedures.


Education, Qualifications & Experiences

The below criteria would be advantageous for the ideal candidate:

Fluent in English & Arabic (speaking, reading, & verbal).

Comfortable working shifts

Preferably already living in Abu Dhabi

Hotel / Customer Service / call centre experienced

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

Understanding the Job

Taking Responsibility

Recognizing Differences

Customer Focus

Customer Focus



Contact: Recruitment Team

Job ID: 90853780


About Rotana Corporate Office